Reporting websites

Reporting inaccessible websites is simple! You can report as many websites as you wish. This can be individual pages or the site as a whole.

You can do this in any of three ways:

  1. Use this form to report a website.
  2. Email , putting the URL in the subject header and information about the problem in the body.
  3. Tweet  "#fixtheweb #fail"; include the url and what the issue is
  4. Use the ATbar and click the Fix the Web love heart button to open a form and report any websites as you surf on them!

You can give as little or as much information as you like (except by tweeting where there is a restriction).

Who can report?

Reporting and volunteering are different "roles" within the Fix the Web process. We are asking that only people facing web accessibility issues report to the site. So this includes disabled and older people with specific impairments. (Other people are able to report directly to web owners.)

Anyone can be a volunteer (we suggest you have reasonable tech skills) and this includes disabled and older people themselves. You may even want to take your own report forwards as a volunteer, making use of the sense of collective in Fix the Web, you are very welcome to do this.

What happens to my reports?

Volunteers take the reports through a short process to check them and then will send them on to website owners, with information about web accessibility. Our volunteers might contact you if the web owner has further questions. You don't have to register with the site to take part in reporting, but it has a few advantages:

  • It removes the need for a captcha on forms.
  • You can say through your profile, whether you want to be kept updated on progress on any websites that you reported.
  • You can give information about any access technologies you use and the system you operate (one time only) so that volunteers have more context, when needed.
  • You can chose not to be contacted, if you prefer.

We can process the reports coming in according to the number of volunteers we have and the reports they are willing to take forwards. We will prioritise websites that receive more reports of issues. Web owners may not respond or may say they need a long time to make changes, or haven't currently got a budget. However, in our view, we will create culture change by ensuring that an increasing number of web accessibility problems are reported. When websites do get fixed, they will be collated on our website homepage so we can get a sense of progress.

At the moment, you are unlikely to get contacted about your report until it has been closed (a conclusion reached one way or another). You might be contacted if volunteers want to ask further questions. We understand from feedback that reporters would like more opportunity to see what is happening with thier reports, so we have encouraged volunteers to keep you updated (please let them know if you don't need this) and we will in further development rounds of Fix the Web give you an ability to see more of what is happening.

Please ensure websites reported are not discriminatory, pornographic or in any way illegal / spam.

Please sign up and start reporting those e-accessibility frustrations, large and small. For any further questions please see the FAQs or contact the coordinator.

Important Privacy information

 Reporters of sites give their contact details when they report sites and this is shared with volunteers, who may wish to get more information on the web accessibility issues reported. If you don't want to be contacted at all it is important to register with the site and make this choice in your profile. if you believe a volunteer is behaving inappropriately please contact the coordinator.


Describing problems

Examples (from WAI):

  • keyboard navigation - I can't get from the home page to the pages for paying my bill. I can't use a mouse so I use Tab to get to links, but I can't tab to the Pay Your Bills link.
  • mouse clicking - It's hard for me to get the mouse to stop on small things. In the survey, it's hard to click the little circles. On other surveys I've used, I can click on the words as well as the circles, which is a lot easier.
  • small text - I can't read the bus timetables because the text is too small. I set the text size to Larger in my browser, but the text didn't get any bigger.
  • overlapping text - I had trouble reading the small text. I increased the text size in my browser, but then much of the text overlapped other text and the pictures, making it impossible to read.
  • color combinations - It's difficult to read some of the product descriptions because the colors make it hard to see the text; in particular I have problems with blue/yellow and blue/orange color combinations.
  • alt text - I'm using a screen reader to listen to your website. Screen readers can't read images; they read the alt text from the code. The images on this page are missing alt text. For example, I hear "240.gif" which my friend tells me is an image for Special Discounts.
  • distracting animations - I found the home page very confusing and it was difficult to find the information I wanted with all the animated things all over the page. They kept drawing my attention away from what I was trying to read.
  • captions - I was told your website has good video tutorials, but I cannot get much information from the videos because I can't hear them and they are missing captions.