General Info

This site has been built to certain web standards in order to make this site accessible to as many people as possible. Disabled people should find this website easy to use.

The World Wide Web Consortium (W3C) has published Web Content Accessibility Guidelines (WCAG) that helps Web developers make sites accessible. This site has been built and tested to meet WCAG 2.0 AA standard (view our certificate). WCAG 2 Double A conformance logo

Decorative images on the site may not have alternative text, but only if they do not carry any useful information, or if they duplicate nearby written text.
User tip: each page starts with navigation, but there is a skip link at the top of each page that will take you to the main content.

Spam Protection/Captcha decision

After some research into various methods to keep spam out of our site we've had to strike a balance between the experience for our volunteers and our reporters. Using CAPTCHA (asking simple questions to prove that you are a human) is a very controversial issue. We spent a long time debating the various options, but there are many problems to overcome, even audio CAPTCHA has its problems. Ruling out audio CAPTCHA ruled out for us some of the popular suggestions that we've been having (Mollom, reCAPTCHA) and finally led us to using Rob Tuley's TextCAPTCHA service. We have looked into the more accessible spam filtering methods (Akismet and so on...) but have seen reports that real submissions may be missed.

We have enabled a refresh option on the captcha so you can refresh until you get one you are happy with. If you register with Fix the Web you will only ever need to do one captcha. If you use the toolbar or email route for reporting these are totally free from CAPTCHA. Twitter reporting is also CAPTCHA free, but if possible register first before using twitter, as this helps our volunteers who don't already have a twitter account to report back.

Access Keys

Fix the Web uses the following access keys:

Frequently asked questions
Contact us
Reporting websites
Jump to navigation
Jump to content

How these access keys work depends upon the browser and operating system that you are using. Wikipedia has a comprehensive guide on how to use access keys. Opera users can get a list of access keys by pressing SHIFT+ESC, though this list doesn't effectively indicate the Jump to links (0 and 9).

Jump to/Skip links

Skip links help users who prefer to use tabbed browsing to navigate the page more quickly. If you use tabbed browsing you will probably have already noticed that we have chosen to hide our skip links. These appear when you hit the tab key for the first time.

Current access issues on our site

We intend to add to this list as we become aware of problems with our site.

  • We are aware of a few combinations of text zoom and screen width where the menu at the top of the page becomes obscured by the title of the page.


If you have any comments about the accessibility of this site, or if you would like to make a suggestion to help us make this site more accessible, contact the web Trust's administrator using our contact page.